This peer-to-peer roundtable offers participants the opportunity to have an open discussion with their peers on topics of mutual interest to the mailing industry and the Postal Service, and to continue the dialog with Roundtable attendees after the Forum. Specifc topics to be discussed include:

• CASS Cycle N (SuiteLink)
• Move Update
• USPS tools beyond the basics (CASS, DPV, LACSLink, NCOALink, SuiteLink, RDI, ACS…)
• Enhancing a list (list purchase, duplicate detection, 3rd party tools)
• Profiling your list with Deliverability scoring (suppression decisions)

 Pitney Bowes Facilitator:  Adam Collinson, Engagement Manager / Solution Design Consultant

This session will describe the concerns and costs of physical documents flowing within an organization and the value brought by a digital mail solution. Learn how to identify high value mail for digitization, review the various options for electronic delivery, and how physical and digital documents are stored and accessed.

Pitney Bowes Presenter: Terry Doeberl, Consultant - Solution Design

This workshop covers interviewing and hiring the right individuals for all mail center positions, actions to shorten the hiring cycle while improving the quality of new hires, interviewing strategies, things to look for in resumes and on applications, and more.

Pitney Bowes Presenter:  Elizabeth Lombard, National Manager - Postal Carrier

Recipients are more likely to respond to your offer or request, and in a timelier manner, when reply envelopes, cards or labels are provided. This workshop discusses how to select the best reply mail options to effectively meet the objectives of your business or organization. 

Pitney Bowes Presenter:  Elizabeth Lombard, National Manager - Postal Carrier
USPS^® Presenter:  Karen Tucker, Manager - Transaction Mail.

Maintaining a compliant, best practices postal operation requires an ongoing, active Postal Governance effort. Learn from examples of what has happened with actual mailers and what it means to establish Postal Governance within your organization. 

Pitney Bowes Presenters:  Adam Collinson, Engagement Manager / Solution Design Consultant; Jeff Stangle, Director of Solutions Design

This session will discuss opportunities for using First-Class Mail for customer acquisition, cross selling and upselling by leveraging the opportunity in transactional communication. Speakers will outline business drivers, strategies and use case study examples to illustrate the power and opportunity available to marketers. 

Pitney Bowes Presenter:  Kevin Klein, Director - CCM Consulting. 
Creative Digital Imaging Inc. Presenter:  Mark Henry

In this session, participants will learn strategies and best practices of leading Mail Center Managers that maximize training, drive engagement, motivate employees, and drive process improvement.

Pitney Bowes Presenter:  Elizabeth Lombard, National Manager - Postal Carrier